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Lesson 5: How to use a brand
Welcome back to Let it Grow, Phase 2.
You’ve created your brand. Now, I’m going to help you use it!
In the next three weeks, you’ll actually write and photograph key content for your brand, all based on the style guide and lexicon you complete this week
““Storytelling is about connecting to other people and helping people to see what you see.”
— Michael Margolis
Action station
This week, we are going to set you up for everything that is to come. You’ll be creating two separate resources that you’ll use throughout the rest of Let it Grow, and most likely continue to use in the months and years going forward.
Start with Activity 1 to pull all the work you did in Phase 1 together in a beautiful brand Style Guide, then continue through Activities 2-5 (in order) to build a practical Brand Lexicon.
Bonus lesson:
Time-saver emails
Note: save this lesson until after you have completed Activities 2-4 this week
The purpose of generating “time-saver emails” is two-fold.
For the first, there’s a hint in the name: they will save you time. These emails are responses to the sorts of questions many of us will receive a lot of the time. Emails from strangers asking us to collaborate / put them on our podcast or in our blog / critique their work. Emails asking us about our work, services or offerings, that we have already answered elsewhere on our website. And emails we need to write ourselves, to follow up on queries we have made but not received responses.
Telling someone “no” is not always easy, and I know from personal experience just how much time we can end up dedicating to saying “thanks but no.” Time that is already precious, and that takes us away from actually working on the things we set out to achieve, and to growing closer to our goals.
Having generic forms of these sorts of emails pre-written means all you need to do in these circumstances is copy and paste. Tweak or personalise a little if you want to, but the basic framework is there: you can hit “send,” and get back to your own work.
The second reason I recommend creating these emails is because by writing them mindfully right now, rather than when you’re responding to one or many of those queries, you will have the time and head-space to write them in a way that is on-brand, that utilises your unique tone of voice, your brand vocabulary, and your language principles. (That’s why I recommend you hold off on writing these until you have completed Activities 2-4 this week.)
Composing the emails
In Workbook 2 on page 13, you’ll see prompts for you to compose four commonly-needed emails. Do this keeping your brand’s tone-of-voice (the three words you chose during Phase 1 at the front of your mind) and by employing your three language principles (from pages 6-11). If you need to, dip into your brand vocabulary (page 5) for specific words or turns-of-phrase that might help.
To get you started, I have drafted two very generic versions of each of these emails, below. One uses a chatty and informal tone of voice, while the other uses a more professional and formal tone of voice.
If it helps you, use one of my emails as a starting-point for your own, then adapt it to be sure it reflects your own verbal brand.
How to use the emails
When you’re done, copy and paste them into a document called “Time Saver Emails,” and save it somewhere that you will remember. Whenever you next receive one of these emails, or need to post out a quick reminder, just copy and paste from your pre-written document.
Over time, you may notice other commonly-received emails that you could also pre-write and add to this document, so that it becomes increasingly useful to you.
Examples: formal and professional
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Reminder about my email
Dear [NAME], I hope this finds you well.
I’m just following up to see if you’ve had an opportunity to consider [THE REQUEST/QUERY YOU MADE] in my previous email.
When you have a moment I’d very much appreciate a brief response from you. Likewise if you need any clarification or more information from me, please don’t hesitate to reach out.
Kind regards,
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Thanks but no thanks
Thank you so much for considering me for [THE OFFER/REQUEST]. Unfortunately I am fully committed elsewhere at the moment so I am not in a position to [HELP/PARTICIPATE].
I do appreciate you reaching out, and wish you every success.
Kind regards,
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Non-urgent question
Dear [NAME],
Thank you for reaching out about [QUESTION].
Our team is looking into it and will respond before [SET A SUITABLE TIME EG. END OF WEEK].
If your query is urgent, please let me know.
Kind regards,
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Direct to FAQs
Dear [NAME], thank you for your query.
You’ll find a lot of information about this on [MY FAQs PAGE / SALES PAGE / BLOG], here: [LINK].
If your need is more specific, please don’t hesitate to get back in touch.
Kind regards,
Examples: informal and chatty
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Reminder about my email
Hi [NAME], I hope you are well and having a lovely week!
I’m just popping back into your email to bump up this [REQUEST/QUERY] up on your to-do list.
I’d be thrilled to hear back from you when you get a moment, and happy to answer any questions you may have or provide any more information if you need it.
Have a fabulous day,
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Thanks but no thanks
Hi [NAME], thanks so much for thinking of me!
In the ever-tricky pursuit of achieving a better work-life balance, I’m trying to reduce the number of new commitments I take on. I wouldn’t say it’s going particularly well 😉 but I’m determined to persist and so, for that reason, I’m not in a position to [HELP / PARTICIPATE].
I do so appreciate you reaching out and [wish you every success / hope you find the help you need].
Warm regards,
-
Non-urgent email
Hi [NAME], thanks for your email.
I’m looking into this for you and will get back to you before [SET SUITABLE TIME EG. END OF WEEK].
If it’s urgent and you need a response sooner, let me know.
Cheers,
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Direct to FAQs
Hi [NAME], its lovely to hear from you, thanks for getting in touch.
I’ve pulled together a lot of information about this on my [FAQs PAGE / SALES PAGE / BLOG] that should help answer your questions. You can take a look at them here: [LINK].
If you still can’t find what you’re looking for or need anything more specific, please don’t hesitate to get back in touch.
Warm regards,